Skip to main content


Claims are more than a financial obligation; they are the opportunity to demonstrate our commitment to our clients, our integrity, and our dedication to excellence. We take great pride in providing responsive and efficient claims management, coupled with excellent communication. Personal relationships are vital in the event of a loss, and our claims team has fostered strong relationships with our brokers and the Capacity providers. As a team, we work hard to develop and maintain the rapport we have with Brokers.
This is especially vital during challenging times, when claims must be handled expeditiously and in a fair and respectful manner.
We monitor loss advices, along with the reporting on the status of claims. We use the on-line electronic claims system for the majority of claims, thus aligning our service levels with the international market standards. Claims management is fundamental to our corporate aspiration of being a leading specialty MGA; and we are proud to have as our partner Lercari – Sedgwick, one of the strongest and most respected specialist claims teams in the market.

Make a claim in Thames

We do always our best to facilitate the process of making a claim, we support you through the entire process and make sure that you are fully informed of all that is happening.

To get the full benefit of your policy you (or your legal representative after your death) must as a minimum follow the steps below when making a claim.

  • Contact our Claims Division on telephone number +356 7986 6504 or via email on and provide us with full details. You will be requested to complete a claim form and you may also be required to provide us with various documentation.

  • Immediately report your loss/accident/damage to the relative authorities;
  • Take all reasonable steps to safeguard your property.
  • Never accept responsibility for any loss or damage before getting our approval;
  • Upon receipt of your notification we shall decide whether we need to appoint a surveyor who will assist us in the process of your claim;
  • We ensure that you are fully informed of all developments on the claim;
  • Once we have all requested documentation at hand we ensure that the claim payment is done within 5 working days;