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Privacy & Personal Data Protection Policy

Thames Marine & Logistics UW – Insurance Agency Ltd, with registered offices at Polidano Buildings, Triq Hal Farrug, Luqa LQA 3078 – Malta, is the owner of this website and is responsible for the personal data provided by users through this website. Here on referred as ‘The Company’.

The user is hereby informed of the processing of data provided while browsing the website, as well as any data generated while using said website, including, if applicable, any sharing or international transfers of the data that may occur, for the purposes referred to in the section ‘Why does Thames Marine process your personal data?’.

If the data provided by a user refers to third-party individuals other than the user him/herself, the user affirms that they have gathered said data with the third party’s prior consent to share such data and to have informed them before providing said data, about the purposes of the processing, sharing and other terms provided for in this section.

The user hereby states that they are 18 years of age or older. If the data provided during navigation come from children under the age of 18, including health data, as the holder of parental authority or guardianship over the minor, you expressly authorise the processing of such data under the terms established in the additional information. The user guarantees the accuracy and truthfulness of the data provided, undertaking to inform Thames Marine of any changes to the data provided.

The use of this website is subject to the Privacy and Personal Data Processing Policy, the Terms of Use, as well as the Cookies Policy. Please read them carefully.

Information on Data Protection:

The Data Controller of the information and/or personal data provided to Thames Marine is:

  • Identity: Thames Marine & Logistics UW – Insurance Agency Ltd
  • Company Number: C 106225
  • Registered Address: Polidano Buildings, Triq Hal Farrug, Luqa LQA 3078 – Malta
  • Data Protection Officer contact details: dpo@thamesmarineuw.com

Data Collected by Thames Marine:

The Company obtains information about its users. The following data is stored:

  • Data obtained from the browsing use of the Thames Marine site, specifically, the Internet Service Provider (ISP), the date and time of access to the website.
  • Identifying economic and any other data provided through any of the accessible facilities on the site.

Processing of personal data by Thames Marine:

The purposes for the processing of personal data are as follows:

  • Where appropriate, data provided in forms / portals accessible on the website will be processed for the purposes related to such forms / portals.
  • If you provide data in an insurance and/or contracting application, Thames Marine will process your data to:
    • Comply with pre-contract and/or the contract itself.
    • Develop risk profiles necessary for actuarial purposes.
    • Consult shared files, including those provided by the Malta Insurance Association platform.
    • Process, monitor and update any information as requested by the user.
  • If you provide data for claims and benefits management:
    • Carry out all necessary procedures to manage the claim made and/or the service requested.
    • Assess and define risk and prevent and investigate fraud claims and benefits management.
    • If you provide data to request information, make a suggestion or make a complaint, Thames Marine will process your data to contact you and respond to your request.

Timeframe for the retention of personal data:

The personal data provided will be kept for the time determined on the basis of:

  • Legal obligations; and
  • Requests for erasure of the personal data by the data subject.

The Legal Basis for processing your data:

The legal grounds for the processing of your data are as follows:

  • For the browsing data and use of this website, consent is given by the user in the cookies panel (pop- up window).
  • For the claims and benefits management, the legal basis for processing data both to carry out the necessary procedures to manage the claim made or the service requested, and to assess and define risk and prevent and investigate fraud in claims and benefits management, is the execution of the contract.
  • For the request of information, making suggestions and/or making complaints, the legal basis is the consent given by the user by providing their data as contact details so that Thames Marine can respond to their request.

Sharing of Data:

The sharing of data by the Company is exclusively done in accordance with the applicable laws and regulations, in terms of (inter alia) the Data Protection Act, Cap 586 of the Laws of Malta, the General Data Protection Regulation (Regulation (EU) 2016/679), the e-Privacy Directive (Directive 2002/58/EC) and any other relevant legislation.

Data Subject’s Rights when providing data:

Under the terms and scope set forth in the applicable laws and regulations, any person may exercise the following rights:

  • Access – find out what personal data Thames holds about you.
  • Rectification – Request the correction of any inaccurate data.
  • Erasure – Request that the data be deleted when, amongst various reasons, such data is no longer necessary for the purposes of which it was collected.
  • Restriction of processing: Request that Thames Marine stop processing your data, if, for example, the data are inaccurate, or the processing thereof is illegal. However, it may still be processed for the exercise or defence of possible claims, the protection of the rights of another person or for reasons of public interest.
  • Objection: Object to the processing of your data, except when necessary for the development of a contractual relationship if appropriate, of for the exercise or defence of possible claims.

Where appropriate, you may also at any time revoke your consent to the processing of your personal data. The above rights may be exercised directly by the owner of the data, or by means of a legal or voluntary representative, via email on dpo@thamesmarineuw.com, or via written communication addressed to Data Protection Officer, Polidano Buildings, Triq Hal Farrug, Luqa LQA 3078 – Malta.

If you consider that Thames Marine has not processed your data in accordance with the relevant and applicable laws and regulations, you can also submit a complaint to the Office of the Data Protection Commissioner.